One branded tracking experience across every courier, built on your stack. Custom carrier integrations, proactive alerts and unified order visibility.
Every courier status mapped to one vocabulary your buyer and CX team understand.
Dispatch, delay, out-for-delivery and NDR alerts before customers ask.
Amazon, Flipkart, Myntra and website orders held against one customer record.
Track orders from dispatch through delivery, exceptions and final resolution.
Four modules that turn scattered courier feeds into one tracking experience: carrier aggregation, branded tracking, proactive notifications and NDR management.
Delhivery, Bluedart, Ecom Express, Shadowfax and India Post expose different endpoints, polling limits and status vocabularies. We map every raw code into one normalised journey.
Keep buyers on your own domain with a branded tracking experience that answers where-is-my-order questions without sending customers to courier websites.
Event-driven notifications communicate dispatch, out-for-delivery, delays, failed attempts and delivery before customers need to contact support.
Non-delivery reports are converted into a recovery workflow with buyer outreach, response tracking and carrier instructions.
Technology chosen for Indian courier reality: inconsistent webhooks, pincode-level serviceability gaps and customers who prefer WhatsApp.
A queue-backed layer absorbs courier rate limits, retries failed pulls and reconciles missed webhook events against manifests.
Messaging through approved communication infrastructure with registered templates for scalable customer notifications.
Orders from marketplaces, storefronts and offline stores are matched against a unified customer identity.
Promised dates are modelled from historical lane performance and refreshed as pickup and hub scans arrive.
Representative outcomes from Indian D2C, marketplace and omnichannel retail deployments.
Brands shipping five to fifty thousand orders a month across four or more courier partners.
Sellers fulfilling Amazon, Flipkart, Myntra and website orders from a shared inventory pool.
Retailers fulfilling online orders from stores and warehouses, including click-and-collect and home delivery.
The numbers an e-commerce operations head and customer experience lead can measure after deployment.
Where-is-my-order contacts received per hundred shipped orders.
Target: Below 3 per 100 orders
How we get there: Proactive notifications and a tracking page that answers before the buyer writes.
Time between a courier scan and its appearance on the tracking page.
Target: Under 10 minutes
How we get there: Webhook ingestion with polling fallback.
Time from a failed delivery attempt to confirmed buyer instructions reaching the courier.
Target: Under 4 hours
How we get there: Automated WhatsApp outreach with escalation.
Share of orders delivered on or before the promised date shown to customers.
Target: >90%
How we get there: ETA modelling from historical lane performance.
A staged rollout that proves the model on your busiest courier before every channel.
We document your courier mix, monthly volumes by lane, notification stack, helpdesk tickets and API access.
Status taxonomy, notification matrix, tracking page design and integrations are documented before development.
The highest-volume courier and one sales channel go live while ticket deflection and data freshness are measured.
Remaining couriers and marketplaces are connected, agents are trained and the system moves into AMC support.
Built around your actual courier mix, customer experience workflow and delivery recovery process.
Regional partners such as Shadowfax, Porter and India Post can be integrated even when an off-the-shelf connector is unavailable.
Tracking traffic, customer data and cross-sell opportunities stay on your domain rather than being redirected elsewhere.
Failed attempts become a recovery workflow with ownership, ageing, buyer communication and carrier actions.
Carrier connectors, WhatsApp templates, tracking pages and helpdesk integrations are maintained by one engineering team.
Book a requirement discussion with our engineering team. We will review your courier mix, ticket volumes and channel structure and return with a scoped pilot.
An order tracking solution for ecommerce collects shipment status from every courier a brand uses, converts different courier status codes into one common vocabulary, and presents a single tracking view to buyers and support teams. It can include carrier API integration, a branded tracking page, proactive WhatsApp, SMS and email notifications, and workflows for handling failed deliveries.
No. We provide a custom solution development and systems integration approach. Each deployment starts with a requirement study covering your courier mix, shipment volumes, channels and helpdesk workflow, and the solution is engineered to that specification.
For pure e-commerce tracking, usually none. Where the project extends into warehouse dispatch or store fulfilment, barcode scanners, label printers and handheld terminals can be scoped, supplied and integrated.
Yes. The solution can integrate with Shopify, Magento, WooCommerce and custom storefronts, along with ERP systems such as SAP, Oracle, Unicommerce and Tally. Helpdesk integrations can include Freshdesk, Zendesk or Zoho.
Yes. Deployment on your AWS, Azure or GCP account, private cloud or on-premise infrastructure is supported. This allows brands to retain control over customer and order data.
A pilot covering one courier and one sales channel is typically live within six to ten weeks of requirement sign-off. Additional carriers can then be connected progressively once the normalisation layer is established.
The solution can move into an agreed maintenance arrangement covering response times by severity, carrier feed monitoring, API change updates, notification template revisions and enhancement requests.
Yes. Amazon, Flipkart, Myntra, Nykaa and Meesho orders can be ingested through seller APIs or channel-management systems and associated with the same customer record as website orders.
Non-delivery reports are captured quickly, buyers can be contacted through WhatsApp with reschedule, address correction and cancellation options, and the selected response can be pushed back to the courier as an appropriate reattempt instruction.
Messaging can run through an approved WhatsApp Business Solution Provider with configured templates, while transactional SMS can use DLT-registered headers and content templates. Consent and opt-out handling can also be incorporated into the notification workflow.