Warranty claims arrive on paper invoices nobody can verify, dealers register products weeks late, and the brand never learns who bought the unit. We build a warranty management system India brands run from a single QR scan on the product or pack - registration, validity, claims and dealer incentives in one flow.
The buyer scans a unique QR on the product or carton and registers in under a minute.
Duplicate, expired and out-of-territory claims are rejected at entry rather than found during audit.
Every registration adds a verified consumer record your marketing head can use without third-party lists.
Four modules delivered together: unique coding on product and pack, the consumer registration journey, warranty validity and claim adjudication, and the dealer, installer and service centre workflows.
A warranty programme is only as strong as the code behind it. We generate secure, non-sequential codes, apply them as QR on the product, carton or warranty card, and link each to its model, batch and despatch record.
The registration journey has to work for a buyer standing in a dealer showroom on a weak mobile network. We build a scan-to-register flow with OTP verification, invoice upload and progressive profiling.
Validity is rarely a simple date. We build the rules your products carry - purchase date, installation date, usage hours or kilometres, extended plans and pro-rata components - and adjudicate every claim automatically.
The people who register products are the ones you have to incentivise. We link scans to dealer and installer identities, run the incentive calculation, and give service centres a reimbursement console.
Technology chosen for products sitting in humid godowns, dealers using mid-range phones and consumers who abandon a registration form after thirty seconds.
Non-sequential codes with checksum and an optional scratch-off PIN, generated in a controlled vault so a valid code cannot be guessed by a counterfeiter.
Thermal transfer, inkjet and laser marking integrated on your packing lines, with camera verification that every printed code is readable before the pack moves.
Registration, claim raising and status checking run on mobile web and the WhatsApp Business API, so neither consumer nor dealer has to install anything.
Registration, claim and failure data flows into your CRM, ERP and service systems, and back out as reliability reporting by model, batch and month.
Representative outcomes from consumer durables and after-sales deployments. Ranges are indicative and must be confirmed against your own baseline before publication.
Brands selling through multi-brand outlets where the retailer, not the brand, has held the buyer relationship.
Parts brands whose warranty exposure sits with mechanics and installers rather than end consumers.
High-volume products where claim handling cost per unit decides whether after-sales service breaks even.
The measures an after-sales service head and a marketing head both watch. Targets are design goals we engineer towards and agree before deployment.
Share of units sold that are registered by consumer, dealer or installer through the QR.
Target: 40-60% of units sold
How we get there: Driven by a sub-minute mobile journey, dealer incentives and WhatsApp reminders after despatch.
Share of duplicate, expired or ineligible claims stopped at submission rather than after settlement.
Target: >95% of invalid claims
How we get there: Each claim is adjudicated against the code, despatch record and validity rule.
Elapsed time from a consumer raising a claim to an approved service action being assigned.
Target: Under 24 hours
How we get there: Automatic adjudication removes the manual verification step that consumes most of the cycle.
Share of printed QR codes verified as readable at full line speed before despatch.
Target: >99.5%
How we get there: Achieved through substrate testing, careful print head selection and in-line camera verification.
Delivery starts with one product family and one region before reaching the whole dealer network.
We document your product families, warranty terms, dealer and service network structure, current claim process and the systems holding model, despatch and service data.
Code format, marking location, print method, registration journey, validity rules and integration points are documented and signed off before printing hardware is procured.
One product family in one region goes live against agreed acceptance criteria on print read rate, registration rate and claim adjudication accuracy.
Remaining product families and plants are commissioned, dealers, installers and service centres onboarded and trained, and the system moves into an agreed AMC.
Why Indian consumer durables and auto brands build a warranty system rather than licensing a generic registration portal.
Kilometre limits, installation-date starts, pro-rata components and extended plans differ by product family. They are configured as rules rather than approximated by a portal template.
We supply and integrate the printers, applicators and verification cameras on your packing lines, and own read-rate performance rather than handing you a code file.
Dealer and installer attribution, incentive slabs and payout reconciliation sit inside the same system as the warranty record, so the two never disagree at audit.
Registration builds a first-party database in your own infrastructure, with consent captured at source and no third party monetising your buyers' contact details.
Book a requirement discussion with our engineering team. We will map your product families, warranty terms and dealer network, then return with a code scheme, a printing and verification outline and a scoped pilot with acceptance criteria.
Talk to Our ExpertsA warranty management system is the software and coding infrastructure a brand uses to register products, calculate warranty validity, adjudicate claims and settle service reimbursement. In a warranty management system India brands typically deploy, each unit carries a unique QR code applied at the plant, the buyer or dealer scans it to register, the system calculates cover from the purchase or installation date, and every later claim is checked against that record before a service centre is authorised to act.
It is custom-built. We are a solution development and systems integration company. The requirement study captures your product families, warranty terms, dealer structure and service network, and the system is engineered to that specification.
Yes. Thermal transfer and inkjet printers, print-and-apply units, laser markers and verification cameras are scoped, supplied, installed and integrated on your packing lines, and we own code read rate at production speed.
Yes. We integrate with SAP, Oracle, Microsoft Dynamics, Navision and Tally for model, despatch and spare-part data, and with Salesforce, Zoho or in-house service platforms. Missing interfaces are built in scope.
Yes. On-premise, private cloud and hybrid deployments are supported. The code vault is often kept inside client infrastructure, because code security is what prevents mass-generated fake registrations and fraudulent claims.
A pilot on one product family is usually live within eight to twelve weeks of requirement sign-off, covering line printing integration, the registration journey and claim adjudication. Rollout then follows in phases.
The system moves into an annual maintenance contract covering response times by severity, preventive maintenance of printing and vision hardware, warranty rule changes and enhancement requests. SLA and escalation are documented.
Each scan is attributed to the dealer or installer identity, and incentive points, slabs and payouts are calculated from verified registrations. That gives the channel a reason to register products you would otherwise never see.
Codes are non-sequential and generated in a controlled vault, so they cannot be guessed. A code registers once, validity is computed from the despatch and purchase record, and claims outside cover are rejected at submission.
Yes. Registration captures a verified mobile number, product model, purchase date and dealer, with consent recorded at capture. Your marketing head gets a first-party database segmented by product and geography.